European Spa, September 2015 – We Rise by Lifting Others

Some things in business can be fine-tuned and tweaked to the ultimate degree – inventories, client databases, KPIs – but people tend not to respond so well to micro-management. In order to perform to their very best, aestheticians, therapists, receptionists, fitness and yoga coaches need to be inspired by their managers. Working with spa teams, I have noticed that motivation is a door that can only be opened from the inside.